Wednesday, December 19, 2012
NStar was fined $4 million in responses to Tropical Storm Irene and the October 2011 snowstorm, but already announced it plans to appeal.
The state on Tuesday ordered a total of $24.8 million in penalties to utility companies for their response to storms in 2011. Massachusetts Energy and Environmental Affairs Secretary Rick Sullivan joined Department of Public Utilities (DPU) Chairman Ann Berwick and DPU commissioners today to announce the findings of the DPU’s investigation into responses to Tropical Storm Irene and the October 2011 snowstorm. Provided the penalties hold up, customers should see a reduction in their bill, though it is unclear how much, officials said. National Grid faces the steepest penalty, at $18.725 million; NSTAR has been ordered to pay $4.075 million; and Western Massachusetts Electric Company to pay $2 million. Recognizing that outages are …
Tuesday, December 18, 2012
NStar was fined $4 million in responses to Tropical Storm Irene and the October 2011 snowstorm, but already announced it plans to appeal.
The state on Tuesday ordered a total of $24.8 million in penalties to utility companies for their response to storms in 2011. Massachusetts Energy and Environmental Affairs Secretary Rick Sullivan joined Department of Public Utilities (DPU) Chairman Ann Berwick and DPU commissioners today to announce the findings of the DPU’s investigation into responses to Tropical Storm Irene and the October 2011 snowstorm. Provided the penalties hold up, customers should see a reduction in their bill, though it is unclear how much, officials said. National Grid faces the steepest penalty, at $18.725 million; NSTAR has been ordered to pay $4.075 million; and Western Massachusetts Electric Company to pay $2 million. Recognizing that outages are …
Thursday, November 29, 2012
Residents are encouraged to be safe when decorating their homes for the holiday season.
In an effort to help residents remain safe during the holiday season, NSTAR released a list of safety tips regarding the use of home decorations. “Holiday lights have become much more efficient than the older-style bulbs of years past,” Bill Stack, NSTAR’s energy efficiency spokesman, said in a statement Wednesday. “With newer technology now available in many more options, today’s lighting displays can help a family save money and energy this holiday season.” Holiday lights using Light Emitting Diodes (LEDs) use 90 percent less energy than traditional bulbs, according to NSTAR, and they’re much more durable and can last years longer. Additionally, operating 10 strings of mini-LED lights compared to 10 strings of standard mini-lights can …
Friday, November 2, 2012
NSTAR reports that some customers are still without power after Hurricane Sandy.
When Medfield turned off the light Thursday night, there were still at least three NSTAR customers (or .06 percent) unable to do the same since they still have no power due to Hurricane Sandy. Throughout the storm and clean-up, NSTAR has maintained an outage map of customers affected by Hurricane Sandy. The list shows the total number of NSTAR customers in each town; the reported number of NSTAR customers without power; and the percentage of NSTAR customers reported without power. According to the map, a total of 1,234 (or less than 1 percent) of NSTAR's 1,151,085 Massachusetts customers are still without power.
Thursday, November 1, 2012
The two utility companies have had complaints in recent storms—Hurricane Irene and Snowtober—but say they stepped it up for Sandy.
Hurricane Sandy blew out of the region earlier this week, but not without causing massive power outages, some of which have yet to be fixed. Both National Grid and NStar say they did a better, faster job in fixing power outages than in previous storms, according to WBUR. Not everyone agrees, however. According to the story, Newton Mayor Setti Warren said NStar was faster, but there's still work to be done. Gov. Deval Patrick also told WBUR the companies worked faster, but said a "total victory" can't be declared. Do you agree? Have they improved since the last storm? Or is there still work to be done? Tell us in the comments.
NSTAR reports that some customers are still without power after Hurricane Sandy.
When Medfield turned in for the night on Wednesday, there were still 93 NSTAR customers (or 1.94 percent) without power. NSTAR has been maintaining an outage map of customers affected by Hurricane Sandy. The list shows the total number of NSTAR customers in each town; the reported number of NSTAR customers without power; and the percentage of NSTAR customers reported without power. According to the map, a total of 14,920 (or 1 percent) of NSTAR's 1,151,085 Massachusetts customers are still without power. Did you lose power? If so, for how long? Are you still without power? Receive updates to this story and other breaking news in your inbox or smartphone by signing up for our newsletter here
Monday, October 29, 2012
According to J. D. Power and Associates, overall customer satisfaction is measured by using six factors: billing and payment, price, corporate citizenship, communications, customer service and field service.
Northeast Utilities subsidiaries NSTAR Gas and Yankee Gas have earned the top two rankings in customer satisfaction among residential natural gas customers in the Eastern U.S., according to a recently released J. D. Power and Associates survey. The survey of 10 of the east region’s midsized gas utilities puts NSTAR Gas of Massachusetts at the top of the list, followed closely by Yankee Gas of Connecticut. “Our unyielding attention to customer satisfaction and reliable service is clearly having a positive impact on how our customers view us,” said Rod Powell, President of NSTAR Gas and Yankee Gas in a press release. “Natural gas is increasingly the fuel of choice in our region and local residents are putting their trust in us to keep their …
According to J. D. Power and Associates, overall customer satisfaction is measured by using six factors: billing and payment, price, corporate citizenship, communications, customer service and field service.
Northeast Utilities subsidiaries NSTAR Gas and Yankee Gas have earned the top two rankings in customer satisfaction among residential natural gas customers in the Eastern U.S., according to a recently released J. D. Power and Associates survey. The survey of 10 of the east region’s midsized gas utilities puts NSTAR Gas of Massachusetts at the top of the list, followed closely by Yankee Gas of Connecticut. “Our unyielding attention to customer satisfaction and reliable service is clearly having a positive impact on how our customers view us,” said Rod Powell, President of NSTAR Gas and Yankee Gas in a press release. “Natural gas is increasingly the fuel of choice in our region and local residents are putting their trust in us to keep their …
NSTAR says it has secured contractor crews from as far away as the states of Texas and Washington to help New England.
With Hurricane Sandy moving its way northward and expected to impact our region on Monday and Tuesday, NSTAR’s preparations for a significant impact on its electric grid are well underway, according to www.nstar.com. In addition, For a full copy of the statement, click here.
NSTAR says it has secured contractor crews from as far away as the states of Texas and Washington to help New England.
With Hurricane Sandy moving its way northward and expected to impact our region on Monday and Tuesday, NSTAR’s preparations for a significant impact on its electric grid are well underway, according to www.nstar.com. In addition, For a full copy of the statement, click here.
Brian Garry
9:39 pm on Thursday, November 1, 2012
Zippity Do Dog on Speen St is still out and I was told they would be working on it this am. Well the sun has gone down and no power. I will call Friday and hope to be up and running Monday. After reading Tastings, maybe I won't be up Monday. A drag running a small business that is dependent on electricity. more ›