UPDATED: NSTAR has Restored Medfield, All Other Customers to Normal Operations Thursday [Video]

On the fifth day of no power for some NSTAR customers in Medfield, the utility has reported on its website as of noon Thursday all customers have been restored to normal operations.

Two months after Tropical Storm Irene left 1,000s of Medfield residents without power for days, last weekend's snowstorm provided similar challenges to both residents and their utility company.

Facing hundreds of thousands of its customers without power, NSTAR deployed all 3,000 of its employees in restoration efforts and called upon outside agencies from around the country to assist.

At the peak of the town's power outage, Medfield Chief of Police Robert E. Meaney Jr. said 57 percent of Medfield was without power early Monday morning. That number steadily decreased over the course of the week. NSTAR was able to get the number of Medfield customers without power under 1,000 on Tuesday and by Wednesday evening, 11 customers remained without electricity. That number decreased to five Thursday morning before NSTAR finished attending to the remaining 400 customers in the dark. That work has reportedly concluded Thursday afternoon. 

Here's what NSTAR had to stay about "Snowtober" on its website Thursday:

"High winds, heavy snow or ice can bring down wires. We had all three. And for the first time in recorded history, we had them when the foliage was at its peak, providing a leafy canopy that held pounds of snow before the limbs came crashing down.

We were ready. Our advanced, computerized control systems began coordinating responses at the first reports of outages. And the efforts of our entire company were put behind power restoration around the clock.

We thank our customers for their patience under pressure; the Governor and his team, mayors and town officials for their leadership; police, fire, DPW crews, our own 3,000 employees and extra line crews from around the country for their expertise and hard work."

While many would debate how ready the utility was for October's Nor'easter, they can agree NSTAR crews worked hard, long hours to restore power to over 200,000 of its 1.1 million customers. In Medfield, more than 2,500 of the utility's 4,774 customers needed service in the aftermath of the storm.

Meaney said while NSTAR's response and communication was improved from Tropical Storm Irene, he believes the communication between the town and the utility company is still lacking.

"I think we’ve had better overall response from NSTAR as far as people coming into town," Meaney said. "Once they got here ... the first trucks I saw in town were around 9 o’clock Sunday night."

Meaney said two-way communication will be "critical" for future storms.

"We would like to have much better communication," Meaney said. "It’s one-way communication. We’re telling them a problem and we’re not getting anything back. From my point of view, I would like to be able to tell the town that there’s a plan and there’s priorities and here’s what it’s going to be and I would like to be able to put that out but you really can’t do that because they would be guesses. I’m not going to put out information and cross my fingers and just hope that NSTAR is going to do.

"Having some two-way communication would be critical. I know we’ve been working on scheduling a meeting after Tropical Storm Irene as a follow-up to that. It was an issue before and still is an issue now. I would say I’m still dissatisfied with the lack of two-way communication. I know they’ve got a lot to do, but sometimes you just tell people what’s going on."

If your power is still out, call NSTAR at 1-800-592-2000 to report it.

Click the video above to watch NSTAR's restoration efforts in action. The video was posted on NSTAR's website.