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The Restaurant Guy

Restaurant Review - IHOP

IHOP

Northborough Crossing
Northborough MA

A friend of mine and I like grabbing breakfast early, before everyone else gets going.  We were texting on a recent Saturday night:

  • If you want to go out for breakfast before you wife gets up, let me know
  • How about tomorrow at 7, at the IHOP?
  • IHOP?  Really?

I grew up in the shadow of an International House of Pancakes (rebranded IHOP in 1973.)  It was a big A-Frame building with a light blue roof, like the one in Shrewsbury.  These designs strike me as rather dated like the old triangular orange roofs of Howard Johnson and I couldn’t remember the last time I went to one (not particularly liking pancakes may have figured into this.)

So right before the 7AM opening my buddy and I were standing outside the new IHOP at Northborough Crossing.  While they still have a mini-A-frame at the entrance, the building is a typical one story building so many pad restaurants building.  Entering the building the first smells were of the new carpet, giving off that feel of new.

The inside is tastefully decorated, and much cleaner than the one I grew up near.  It has a nice, open feel.

Our waitress quickly appeared and suggested something off the 7 for $7 menu.  The Spicy Triple Meat Scramble caught both our attention.  How could you go wrong with diced pork sausage links, chopped bacon, dice ham, hash browns, diced Jalapenos, Cheddar Cheese and a hint of pancake, served with two buttermilk pancakes?

She kindly warned me the iced coffee came prepared, although it tasted great.

She went on to say the Shrewsbury location is owned by a franchise, while the Northborough Crossing location is run by the IHOP Management Arm, Mr. Stax., “although both have the same menu.”

Clearly while I was away the IHOP grew and updated itself.  This largely franchise operation born in 1958, out in California, has grown to over 1500 locations and $2.65B in sales.  Someone is going here regularly.  IHOP is owned by DineEquity, who also owns Applebees.

The food was tasty, although clearly hadn’t been run to the table quickly and lost a little temperature.  They must have been waiting for the pancakes, prepared perfectly and I don’t like pancakes.  Surprisingly, I found myself drawn to them, and not drawn to the scramble.

Overall, we both agreed the IHOP was a decent place a breakfast.

Hours

Weekdays 7 AM. to 10 PM
Weekends 7 AM to midnight

IHOP gets a Green Light – Go and enjoy

About the RAG scale:

       Green Light – Go and enjoy

       Amber Light – Use caution

       Red Light – Save your time and money

The Author

Gary Kelley has lived in Westborough since 1994. His reviews are what he would tell friends, and are not an academic analysis. You can follow him @glkelley or www.garylkelley.com

Ron Goodenow

11:17 pm on Friday, September 21, 2012

LOL Gary, what about those of us who like a healthy breakfast....???? " How could you go wrong with diced pork sausage links, chopped bacon, dice ham, hash browns, diced Jalapenos, Cheddar Cheese and a hint of pancake, served with two buttermilk pancakes?" Death inducing. Diabetes creating. A terrorist plot. Hmmm, maybe once every six months. Or if they put choc chips in the pancakes....

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Kira Gagarin

11:28 pm on Sunday, September 23, 2012

Hehe. I agree with Ron. I used to frequent IHOP when I was in high school and maybe even undergrad and the circumstances and hours of those trips will remain untold :) Thankfully, those days are long gone!

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Gary Kelley

7:49 am on Monday, September 24, 2012

@Ron - ok, next time I go for breakfast I'll ask for melon. Seriously, healthy breakfasts (out) are a challenge. @Kira - when in college, we used to close down the (bar at the) bowling alley then head over to Dennys for breakfast....returning home as the sun came up. We'll excuse any indiscretions in the spirit of education.

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Susan Manning

12:10 pm on Thursday, September 27, 2012

OK Gary, you now have me craving pancakes. I'm not a huge fan either, as they have to be perfectly fluffy, warm enough to melt the butter and have to have REAL butter...I may have to try this IHOP now!

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Gary Kelley

2:41 pm on Friday, September 28, 2012

Susan, please let us know if they have any healthy choice options. Frankly, we just went with the package deal and now I'm feeling I should have explored healthy options.

Marlborough Man

12:50 pm on Friday, September 28, 2012

Over hired for their opening giving many young adults hope in a bad economy, then terminated many of them telling them it was not job performance just business. Shame on them I would think the interview process should eliminate the less desired people. Over hire then fire bad business practice, I will never eat there again

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Gary Kelley

2:44 pm on Friday, September 28, 2012

I can't speak to the specifics of the IHOP hiring practices. It is common in retail to overhire in anticipation of demand and attrition. It is tough when you are one of the people caught up in the reductions.

Mike

12:58 pm on Friday, September 28, 2012

Marlborough Man - very common practice in any new business. It's unfortunate that people lose their jobs but you'll find this at almost any new retail business when they have a chance to compare actual results to their business plan forecast. It's not exclusive to IHOP and I wouldn't hold it against them.

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